When it comes to customer relationship management software, Dynamics 365 provides a solution that is extremely adaptable and versatile, making it an ideal choice for both small companies that are trying to expand and huge multinational enterprises that have complicated systems. This system, known as Microsoft Dynamics CRM, is made up of five separate applications: sales, marketing, customer service, field service, and project service automation. It has fundamentally revolutionized the manner in which we think about customer relationship management. Since clients have become more demanding, there is now a greater emphasis placed on providing engagements that include additional value additions.
Why do companies prefer Dynamics 365 More Than Other Options?
Users are able to take a unified and creative view of data on customer records, activities, behavior, and choices while using CRM and ERP of Dynamics 365. This includes tools for productivity from Microsoft. A report on management, inventory, and transportation is included in this document. But, if this is not sufficient, companies are now using Dynamics 365 which has exceptional features as well as new analytical vision tools that are designed for decision-makers.
The most important feature of Microsoft Dynamics 365 development is its comprehensive integration, which also supports other business apps developed by Microsoft. Office 365 is used by several companies like Outlook and Azure, and in comparison to other CRM systems, it provides a more favorable union with goods that are similar to its own. Also, Microsoft is working to expand its collection of third-party products offered via the AppSource marketplace that are compatible with Dynamics 365.
Crucial Features of Microsoft Dynamics 365 That May Be of Use to You in the Process of Developing Your Organization
- Both adaptability and individualization
You have the flexibility to pick and choose which features you want to use thanks to the licensing model that Dynamics 365 use. This allows you to build a custom solution that is tailored to the requirements that are unique to your business. The Microsoft-approved extensions and plugins are already installed on the Dynamics 365 solutions by default when you purchase them. These add-ons, such as extensions and plugins, will make it easier for you to personalize your solution and provide you access to a variety of options. Also, the Dynamics 365 development solution may run online or offline at any time, from any place, on any device, and regardless of whether it is day or night.
- Security and Regulatory Compliance
Because of the security protocol that is implemented in the Dynamics 365 platform, your information will never become public and will always be preserved in its original state. If you use Microsoft Dynamics, you will never have to worry about the possibility of losing any of your data since Microsoft will keep it on the cloud and do regular backups. In addition, you have complete control over the data that may be accessed by other users.
- Gets real-time insights
Microsoft Dynamics 365 is included with Power BI, a business intelligence tool that is driven by artificial intelligence (AI) and was created by Microsoft. Power BI is a built-in component of Dynamics 365 development. This capacity gives reporting and analytical options that are almost limitless. You are able to review data in order to offer feedback and projections that can be acted upon thanks to the dashboards, which provide insights within a single interface, are natively integrated with the Dynamics 365 products, and enable you to do so.
- Flexibility
The amount of money saved and the amount of money spent are the two most important considerations, and having an operating cost or using a subscription model provides far more flexibility than using either of those options. Because of this, it is possible that you may save a significant amount of money since you will have the choice to purchase just the components that you need rather than having to pay for the whole package. You won’t need to be responsible for managing your own data center or servers if you use Dynamics 365, which is another way it may help you dramatically save expenses.
Bottom Line
Microsoft Dynamics 365 is an ERP and CRM solution that runs in the cloud. It has been helpful to companies since it has given them the ability to enhance their sales and customer service procedures, as well as to raise the productivity of their employees. Thus, businesses will be able to provide their customers and employees with a plethora of cutting-edge features and advantages by using Dynamics 365.
